Lost or stolen check-book
Have you lost your check-book, or has it been stolen? You should inform us as soon as possible and we will block your check-book. Please contact us or visit a TMB branch.
Lost or stolen bank card
Have you lost your bank card, or has it been stolen? You should inform us as possible and we will immediately block your bank card. Please contact us via one of our 24 hour phone lines.
Forgotten your PIN code
Have you forgotten your Credit or Debit card PIN code?
Call us on:
- +243 (0)81 200 0001
- +243 (0)81 831 0060
- Or email us on [email protected]
Activate SMS alerts
Do you want to activate SMS Alerts on your Credit or Debit card?
To activate SMS Alerts on your VISA or MasterCard:
- +243 (0)81 200 0001
- +243 (0)81 831 0060
- Par e-mail à l’adresse: [email protected]
Forgotten your NETBANK password
Have you forgotten your password?
Contact us by phone or by email in order to receive a new code:
Contact us by phone or by email in order to receive a new code:
- By telephone: 4009 (in DRC only) – +243 (0)81 831 0061
- By email: [email protected]
Complaint
At TMB, customer satisfaction is our priority. If you have any complaint to make, we invite you to complete the online complaint form by following the link below.